Refund & Cancellation Policy

At Langgo, your satisfaction is important to us. Please read our policy below for refunds and order cancellations.

🔄 Order Cancellation

• You may cancel your order within 12 hours of placing it, as long as it has not been processed or shipped.
• To request a cancellation, email us at langguanginc@gmail.com with your Order ID.
• Once the order is shipped, it can no longer be canceled but may still be eligible for return (see our [Change & Return Policy]).

💰 Refunds

We offer refunds under the following conditions:

1. Damaged / Incorrect Items

• If your item arrives damaged, defective, or is the wrong product, please contact us within 48 hours of receiving it.
• We will offer a replacement or a full refund at no extra cost to you.

2. Eligible Returns

• Items returned in accordance with our [Change & Return Policy] will be refunded to your original payment method.
• Refunds are processed within 5–7 business days after we receive and inspect the returned item.
• Shipping fees are non-refundable unless the return is due to our error.

❌ Non-Refundable Situations

• Returned items that are used, damaged by the customer, or missing original packaging.
• Items marked final sale or non-returnable (e.g., personal care items, intimates).
• Requests made after the return period has expired.

📩 Need Help?

If you have any questions about your refund or cancellation, please email us at langguanginc@gmail.com. Our support team is happy to assist!